Компании нужен:

Responsibilities:

·         Provide timely and effective customer technical support for NetCracker's products;

·         Identify, analyze and troubleshoot technical issues and provide cost-effective solutions;

·         Review and assess customer issues and change requests and stream them according to customer priorities, contractual obligations and NetCracker business approaches;

·         Manage and monitor the customer issue internal lifecycle within NetCracker organization;

·         Support NetCracker Change Management and Product Management procedures from technical side;Participate in on-site visits required by implementation/support plan for varying periods of time;

·         Work with professional services, product management, quality assurance and development teams to develop and improve product offering and troubleshoot software problem.

Qualifications:

·         Higher technical education;

·         At least 1 year of recent experience in enterprise-wide information systems administration or experience in software technical support or equivalent;

·         Experience in J2EE and SQL technologies;

·         English: upper intermediate, Intermediate level is possible;

·         German language - additional asset;

·         Good communication skills;

·         Willingness and ability to travel;

Компания обещает:

·         Opportunities for career development;

·         Professional growth in the international business environment;

·         Opportunities to make business trips (Europe, Canada, USA, Australia, etc);

·         Medical insurance for employees;

·         Friendly atmosphere, sports activities and corporate events;

·         Salary will be discussed individually with the successful candidate.